Cancellations, Returns, and Refunds Policy – nationalPC

At nationalPC, we prioritize customer satisfaction and believe in fair trade practices. We aim to make our cancellation, return, and refund policies as straightforward and hassle-free as possible.

This page outlines the terms and conditions for cancellations, returns, replacements, and refunds to ensure you have a smooth shopping experience with us.

Order Cancellation Policy

Cancellation by Customer

✅ Order Placed by Mistake – If you accidentally placed an order and do not require the product.
✅ Items No Longer Needed – If you decide that you do not need the items in your order.

Cancellation by nationalPC

✅ Product is Out of Stock – If the item(s) become unavailable after placing the order.
✅ Suspected Fraudulent Orders – If we detect irregular or suspicious transactions.

Important Cancellation Conditions

⚠️ Orders can only be canceled within 24 hours of placement.
⚠️ If the order is processed and dispatched, cancellation is not possible. You may refuse the delivery.
⚠️ Express Delivery Orders (same-day or next-day) cannot be canceled once placed.

Cancellation Fee: No cancellation fees apply if cancellation is done within 24 hours.

Return & Replacement Policy

We offer a 7-day return and replacement policy for most products.

Eligible Conditions for Returns & Replacements

✔️ Dead on Arrival (DOA) – The product is non-functional on arrival.
✔️ Defective Product – The product does not work as per manufacturer specifications.
✔️ Wrong Product Delivered – If the delivered product differs from what you ordered.

Special Case: Physically Damaged Product

If you receive a physically damaged product, you must report it within 24 hours of delivery.

Replacement Clause

Physically damaged products – Request within 24 hours.
DOA or defective products – Request within 7 days.

Conditions for Successful Returns

The product must be unused and in original condition.
The package must include the original box, MRP stickers, serial number tags, manuals, warranty cards, and accessories.
Products will be inspected by a technician before approval.

Return & Replacement Approval Process

Returned items must reach our warehouse for inspection.
If the product is found to be functional, the request may be rejected.
If approved, a replacement will be sent or a refund processed.

Refund Policy

💳 Order canceled within 24 hours – Eligible for full refund.
💳 Successful return – Refund processed as per eligibility.

Refund Processing Timeline

Refund is initiated within 3–4 business days after approval.
Banks may take 3–7 additional days to reflect the refund.

Refund Method

✔️ Online Payments – Refunded to the same payment method.
✔️ Bank Transfer & UPI Orders – Refunded via NEFT/RTGS/UPI.
✔️ COD Orders – Refunded through Bank Transfer.

Refund Status Tracking

You will be notified by email/SMS once your refund is initiated.

Important Terms & Conditions

✅ Customer Responsibility: Provide correct shipping address and contact details.
✅ Return Testing Process: Products returned will be tested by our expert team.
✅ Final Decision: nationalPC reserves the right to accept or reject requests based on product condition.
✅ Transit Insurance: All our shipment has transit insurance. Anything happen in transit like damage or lost, nationalPC has full responsibility. Only request you to make a video at the time of package opening, so that you can claim if any mishalf happens with your shipment.
✅ Restocking Fee for Intentional Cancellations: If any customer intentionally cancels an order, cancels a pre-booking order, or cancels a rare / special-order item, nationalPC will deduct 10% of the order value as restocking fees from the refund amount. This is to cover administrative, processing, packaging, and allocation costs incurred by nationalPC.
⚠️ All terms and conditions are subject to change without prior notice.