Cancellations, Returns & Refunds Policy

Hassle-Free Cancellations, Returns & Refunds – nationalPC Policy

Cancellations, Returns, and Refunds Policy – nationalPC

At nationalPC, we prioritize customer satisfaction and believe in fair trade practices. We aim to make our cancellation, return, and refund policies as straightforward and hassle-free as possible.

This page outlines the terms and conditions for cancellations, returns, replacements, and refunds to ensure you have a smooth shopping experience with us.

Order Cancellation Policy

Cancellation by Customer

✅ Order Placed by Mistake – If you accidentally placed an order and do not require the product.
✅ Items No Longer Needed – If you decide that you do not need the items in your order.

Cancellation by nationalPC

✅ Product is Out of Stock – If the item(s) in your order become unavailable after placing the order.
✅ Suspected Fraudulent Orders – If we detect irregular or suspicious transactions that pose a security risk.

Important Cancellation Conditions

⚠️ Orders can only be canceled within 24 hours of placement.
⚠️ If the order has already been processed and dispatched, we cannot cancel it. You may reject the package upon delivery.
⚠️ Express Delivery Orders (same-day or next-day delivery) cannot be canceled once placed.

Cancellation Fee: No cancellation fees apply if the request is made within 24 hours.

Return & Replacement Policy

We offer a 7-day return and replacement policy for most products.

Eligible Conditions for Returns & Replacements

✔️ Dead on Arrival (DOA) – Product is non-functional on arrival.
✔️ Defective Product – Product does not work as per manufacturer specifications.
✔️ Wrong Product Delivered – If you received a product different from what you ordered.

Special Case: Physically Damaged Product

If you receive a physically damaged product, you must initiate a return or replacement within 24 hours of delivery.

Replacement Clause

Physically Damaged Products – Request within 24 hours.
DOA or Defective Products – Request within 7 days.

Conditions for Successful Returns

The item must be unused and in original condition.
Include original brand box, MRP stickers, serial number tags, manuals, warranty cards, and accessories.
Returned products will be tested by a technician to verify the issue.

Return & Replacement Approval Process

Returned items must reach our warehouse for inspection.
If found functional, the request may be rejected.
If approved, a replacement will be dispatched or a refund processed.

Refund Policy

💳 Order Canceled within 24 Hours – Full refund.
💳 Successful Return Processed – Refund as per eligibility.

Refund Processing Timeline

Refund initiated within 3–4 business days after approval.
Banks may take 3–7 additional days to reflect the amount.

Refund Method

✔️ Online Payments – Refunded to the same account used.
✔️ Bank Transfer & UPI Orders – Refunded via NEFT/RTGS/UPI.
✔️ COD Orders – Refunded through Bank Transfer.

Refund Status Tracking

You will be notified by email/SMS once the refund is initiated.

Important Terms & Conditions

✅ Customer Responsibility: Provide correct shipping address and contact details.
✅ Return Testing Process: Products returned will be tested by our expert team.
✅ Final Decision: nationalPC reserves the right to accept or reject requests.
✅ Transit Insurance: All our shipment has transit insurance. Anything happen in transit like damage or lost, nationalPC has full responsibility. Only request you to make a video at the time of package opening, so that you can claim if any mishalf happens with your shipment.
⚠️ All terms and conditions are subject to change without prior notice.