Frequently Asked Questions (FAQ) – nationalPC

General Questions

What is nationalPC?

NationalPC is a leading online e-commerce platform in India for Mini PCs, high-performance computers, gaming PCs, professional monitors and IT hardware. We offer custom-built PCs, computer components, gaming accessories, business IT solutions and enterprise hardware for home users, gamers, creators and businesses across India.

Who owns nationalPC?

nationalPC is a brand under HUBEFFECT INDIA PRIVATE LIMITED, which operates multiple businesses across different industries.

Do you have a physical store?

NationalPC is an online computer store in India. We primarily serve customers through our e-commerce platform and deliver computers, Mini PCs, gaming products, monitors and IT hardware across India.

Customers in Kolkata can choose warehouse pickup after placing a confirmed order and receiving pickup confirmation from our support team.

How do I contact nationalPC?

You can contact NationalPC customer support for product enquiries, order assistance, Mini PC, gaming PC, monitor or IT hardware guidance.

Phone: +91 9007957000
Email: support@nationalpc.in

Orders & Payments

How do I place an order?

To buy Mini PCs, gaming PCs, monitors, computer components or IT hardware from NationalPC, follow these steps:

1.Browse products on www.nationalpc.in and add your preferred items to the cart.
2.Proceed to checkout and enter your delivery and contact details.
3.Select your preferred payment method and complete the payment.
4.Receive order confirmation by email and/or SMS.

What payment methods do you accept?

NationalPC accepts credit and debit cards, UPI, net banking, digital wallets and EMI options on eligible transactions. Bank transfer is also available for bulk, business and enterprise IT purchases. Cash on Delivery is not available.

How can I track my order?

Once your order is dispatched, NationalPC shares the courier tracking number through email and/or SMS. You can use this tracking number on the courier partner’s website to check the live delivery status of your order.

Can I modify or cancel my order after placing it?

NationalPC processes refunds for approved returns within 3–7 business days. The refund amount is credited to the original payment method used to place your online order, such as UPI, credit/debit card, net banking or wallet.
For refund eligibility, return conditions and cancellation details, please review the NationalPC Returns & Refund Policy.

Shipping & Delivery

Where do you ship?

NationalPC delivers Mini PCs, gaming PCs, monitors, computer components and IT hardware across India. International shipping is also available through FedEx International, subject to destination availability, shipping charges and customs requirements.

What is the estimated delivery time?

Delivery times depend on the product’s availability, delivery location and courier service.

Metro cities: Next-day delivery in most eligible cases
Non-metro locations: Usually 3–5 business days
International orders: Delivery time varies by destination and customs clearance

Do you offer same-day delivery?

Same-day delivery is available for eligible in-stock products in Kolkata. Please contact NationalPC support before placing your order to confirm product availability, delivery area and same-day delivery eligibility.

How much does shipping cost?

NationalPC offers free standard shipping across India on all eligible orders. Charges for express delivery, air shipment or special delivery services are calculated at checkout based on the product, delivery location and courier service.

International shipping charges vary by destination, package weight and applicable customs requirements.

Is my order insured?

Yes. All NationalPC shipments are covered by transit insurance. If an order is lost or damaged during transit, NationalPC will investigate the case with the courier partner and arrange an appropriate replacement or refund, subject to verification and our shipping and return policy.

Returns & Refunds

What is your return policy?

NationalPC offers a 7-day return or replacement window for eligible orders in the following cases:

Product received Dead on Arrival (DOA)
Product is defective or not working according to its stated specifications
Incorrect product delivered

Any physical damage to the product or package must be reported to NationalPC within 24 hours of delivery. Returns are subject to inspection and the NationalPC Returns & Refund Policy.

How do I initiate a return?

How do I initiate a return with NationalPC?

To request a return or replacement, email support@nationalpc.in with your order number, product details and clear photos or videos of the issue, where applicable.

The NationalPC support team will verify the request and guide you through the return process. The product must be returned in its original condition with all accessories, manuals, invoice and original packaging.

How long does it take to get a refund?

After a return is approved, NationalPC processes the refund within 3–7 business days. The refund is credited to the original payment method used for the order, including UPI, credit/debit card, net banking or wallet payments. Please refer to the NationalPC Returns & Refund Policy for complete details.

Warranty & Repairs

Do your products come with a warranty?

Yes. Products sold by NationalPC carry the applicable original manufacturer’s warranty, as stated on the respective product page or invoice. Warranty coverage, duration and terms are determined by the OEM (Original Equipment Manufacturer). For warranty service and technical support, customers should contact the OEM or its authorised service centre.

Can I get repairs through nationalPC?

NationalPC does not provide in-house repair services. However, our support team can help customers locate or connect with the relevant OEM authorised service centre for warranty claims, repairs and technical assistance.

Account & Privacy

Do I need to create an account to place an order?

No. NationalPC offers guest checkout, so you can place an online order without creating an account. Creating a NationalPC account makes it easier to view order history, track orders, save delivery details and receive updates on offers.

Is my personal information secure?

Yes. NationalPC follows appropriate data-protection practices to safeguard customer information. Payment transactions are processed through secure payment gateways, and NationalPC does not store or share customers’ complete payment card details.

For more information about how we collect, use and protect personal data, please read our Privacy Policy.

How do I delete my account?

To request deletion of your NationalPC account, email support@nationalpc.in from the email address registered with your account. Please include your full name and registered mobile number for verification.
After verification, NationalPC will process the account-deletion request within 7 working days, subject to applicable legal, tax, warranty and order-record retention requirements.

Discounts & Promotions

Do you offer any discounts?

Yes. NationalPC offers seasonal sales, promotional deals and special prices on selected Mini PCs, gaming PCs, monitors, computer components and accessories. Bulk-order and business-purchase discounts may also be available for eligible orders.

Do you have an affiliate or reseller program?

NationalPC supports reseller and bulk-purchase enquiries for eligible Mini PCs, gaming PCs, monitors, computer components and IT hardware. Resellers, businesses and institutional buyers may receive special bulk-order pricing based on product quantity and availability.
For reseller pricing or bulk purchase enquiries, contact sales@nationalpc.in.

Business & Bulk Orders

Do you supply products for businesses or institutions?

Yes. NationalPC provides corporate IT hardware, educational technology solutions and bulk computer orders for businesses, schools, colleges, government organisations and institutions. We can assist with Mini PCs, custom-built PCs, monitors, components, accessories and enterprise IT requirements.

For custom quotations, GST invoices and bulk-order pricing, contact sales@nationalpc.in.

Do you offer GST invoices?

Yes. NationalPC provides a valid GST invoice for all eligible purchases, including Mini PCs, gaming PCs, monitors, computer components, accessories and business IT hardware. Please enter the correct billing name, address and GSTIN at checkout when an input-tax-credit invoice is required.

If you need help with an order, product availability, Mini PCs, gaming PCs, monitors, computer components, GST invoices, delivery or warranty support, please contact the NationalPC team.

NationalPC Office & Warehouse Address
339/2 Laxmi Narayan Road, Ground Floor, Near Swamiji Sishu Uddyan, Dum Dum Cantonment, Kolkata, West Bengal – 700065, India

Customer Support
Phone: +91 9007957000
Email: support@nationalpc.in

Our support team is available to help you choose the right IT hardware and resolve order-related queries.

Last updated: September 2026

Frequently Asked Questions (FAQ) – nationalPC

Welcome to the nationalPC FAQ section! Below, you’ll find answers to the most commonly asked questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact our customer support team.

1. General Questions

Q1: What is nationalPC?

nationalPC is a leading e-commerce platform specializing in Mini PCs, high-performance computing, gaming solutions, and IT hardware. We offer a wide range of products, including custom-built PCs, accessories, and enterprise IT solutions.

Q2: Who owns nationalPC?

nationalPC is a brand under HUBEFFECT INDIA PRIVATE LIMITED, which operates multiple businesses across different industries.

Q3: Do you have a physical store?

No, nationalPC operates exclusively as an e-commerce platform. However, customers in Kolkata can opt for in-store pickup from our warehouse.

Q4: How do I contact nationalPC?

You can reach us via:
Phone: +91-9007957000
Email: support@nationalpc.in

2. Orders & Payments

Q5: How do I place an order?

You can place an order on our website www.nationalpc.in by:

Browsing products and adding them to the cart.
Proceeding to checkout and entering your details.
Choosing a preferred payment method and completing the order.
Receiving an order confirmation email.

Q6: What payment methods do you accept?

We accept:
Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
Net Banking & UPI Payments
Wallets & Digital Payments
EMI Options (On eligible transactions)
Bank Transfers (For bulk purchases)

Cash on Delivery (COD) is NOT available.

Q7: How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email & SMS. You can track it on the courier partner’s website.

Q8: Can I modify or cancel my order after placing it?

Order modifications are not allowed after confirmation.
Cancellations are possible only within 24 hours of placing an order, provided it hasn't been shipped.

To cancel an order, email us at support@nationalpc.in with your order details.

3. Shipping & Delivery

Q9: Where do you ship?

Nationwide shipping across India.
International shipping available via FedEx International.

Q10: What is the estimated delivery time?

Metro cities: Next-day delivery (in most cases).
Non-metro cities: 3-5 business days.
International: Depends on location and customs clearance.

Q11: Do you offer same-day delivery?

Same-day delivery is available for Kolkata customers (for in-stock items).

Q12: How much does shipping cost?

Standard shipping is FREE for orders above ₹5,000.
For orders below ₹5,000, shipping charges are calculated at checkout.

International shipping rates vary based on location.

Q13: Is my order insured?

Yes! All shipments are covered under transit insurance.
If your product is damaged or lost in transit, nationalPC takes full responsibility and will issue a replacement or refund.

4. Returns & Refunds

Q14: What is your return policy?

We offer a 7-day return policy for the following reasons:
Dead on Arrival (DOA) products
Defective products (not working as per specifications)
Incorrect item received

Returns for physically damaged products must be reported within 24 hours of delivery.

Q15: How do I initiate a return?

Contact support@nationalpc.in with your order details.
Our team will guide you on the return process.
The item must be in original condition with all accessories, manuals, and packaging.

Q16: How long does it take to get a refund?

Refunds are processed within 3-7 business days after return approval.
Amounts will be refunded to the original payment method.

For more details, read our Returns & Refund Policy.

5. Warranty & Repairs

Q17: Do your products come with a warranty?

Yes! All products carry the original manufacturer’s warranty.
Customers must contact the OEM (Original Equipment Manufacturer) for service and support.

Q18: Can I get repairs through nationalPC?

No, we do not provide in-house repairs.
However, we will assist in connecting you with the OEM’s authorized service centers.

6. Account & Privacy

Q19: Do I need to create an account to place an order?

No, guest checkout is available.
However, creating an account allows you to track orders and receive special offers.

Q20: Is my personal information secure?

Yes! We follow strict data protection policies.
We do not store or share your payment details.

For more details, read our Privacy Policy.

Q21: How do I delete my account?

Send an email to support@nationalpc.in from your registered email ID, and we will process the deletion request within 7 working days.

7. Discounts & Promotions

Q22: Do you offer any discounts?

Yes! We run seasonal sales, exclusive promotions, and bulk order discounts.
Follow us on social media or subscribe to our newsletter for updates.

Q23: Do you have an affiliate or reseller program?

Yes! We offer bulk discounts for resellers. Contact sales@nationalpc.in for details.

8. Business & Bulk Orders

Q24: Do you supply products for businesses or institutions?

Yes, we provide corporate, educational, and bulk order solutions.
Contact sales@nationalpc.in for custom pricing and bulk deals.

Q25: Do you offer GST invoices?

Yes, all purchases come with a valid GST invoice.

9. Need More Help?

If your question isn’t listed here, please contact us:

nationalPC Office Address:
339/2 LAXMI NARAYAN ROAD, GROUND FLOOR, NEAR SWAMIJI SISHU UDDYAN, Dum Dum Cantonment, Kolkata, West Bengal 700065, India

Customer Support: +91-9007957000
Email: support@nationalpc.in

We’re always here to help you with your tech needs!

Last update: 05-02-2025