Frequently Asked Questions (FAQ) – nationalPC
Welcome to the nationalPC FAQ section! Below, you’ll find answers to the most commonly asked questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact our customer support team.
1. General Questions
Q1: What is nationalPC?
nationalPC is a leading e-commerce platform specializing in Mini PCs, high-performance computing, gaming solutions, and IT hardware. We offer a wide range of products, including custom-built PCs, accessories, and enterprise IT solutions.
Q2: Who owns nationalPC?
nationalPC is a brand under HUBEFFECT INDIA PRIVATE LIMITED, which operates multiple businesses across different industries.
Q3: Do you have a physical store?
No, nationalPC operates exclusively as an e-commerce platform. However, customers in Kolkata can opt for in-store pickup from our warehouse.
Q4: How do I contact nationalPC?
You can reach us via:
Phone: +91-9007957000
Email: support@nationalpc.in
2. Orders & Payments
Q5: How do I place an order?
You can place an order on our website www.nationalpc.in by:
- Browsing products and adding them to the cart.
- Proceeding to checkout and entering your details.
- Choosing a preferred payment method and completing the order.
- Receiving an order confirmation email.
Q6: What payment methods do you accept?
We accept:
✔️ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
✔️ Net Banking & UPI Payments
✔️ Wallets & Digital Payments
✔️ EMI Options (On eligible transactions)
✔️ Bank Transfers (For bulk purchases)
Cash on Delivery (COD) is NOT available.
Q7: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email & SMS. You can track it on the courier partner’s website.
Q8: Can I modify or cancel my order after placing it?
- Order modifications are not allowed after confirmation.
- Cancellations are possible only within 24 hours of placing an order, provided it hasn't been shipped.
To cancel an order, email us at support@nationalpc.in with your order details.
3. Shipping & Delivery
Q9: Where do you ship?
✔️ Nationwide shipping across India.
✔️ International shipping available via FedEx International.
Q10: What is the estimated delivery time?
- Metro cities: Next-day delivery (in most cases).
- Non-metro cities: 3-5 business days.
- International: Depends on location and customs clearance.
Q11: Do you offer same-day delivery?
✔️ Same-day delivery is available for Kolkata customers (for in-stock items).
Q12: How much does shipping cost?
- Standard shipping is FREE for orders above ₹5,000.
- For orders below ₹5,000, shipping charges are calculated at checkout.
International shipping rates vary based on location.
Q13: Is my order insured?
✔️ Yes! All shipments are covered under transit insurance.
✔️ If your product is damaged or lost in transit, nationalPC takes full responsibility and will issue a replacement or refund.
4. Returns & Refunds
Q14: What is your return policy?
We offer a 7-day return policy for the following reasons:
✔️ Dead on Arrival (DOA) products
✔️ Defective products (not working as per specifications)
✔️ Incorrect item received
Returns for physically damaged products must be reported within 24 hours of delivery.
Q15: How do I initiate a return?
- Contact support@nationalpc.in with your order details.
- Our team will guide you on the return process.
- The item must be in original condition with all accessories, manuals, and packaging.
Q16: How long does it take to get a refund?
✔️ Refunds are processed within 3-7 business days after return approval.
✔️ Amounts will be refunded to the original payment method.
For more details, read our Returns & Refund Policy.
5. Warranty & Repairs
Q17: Do your products come with a warranty?
✔️ Yes! All products carry the original manufacturer’s warranty.
✔️ Customers must contact the OEM (Original Equipment Manufacturer) for service and support.
Q18: Can I get repairs through nationalPC?
No, we do not provide in-house repairs.
However, we will assist in connecting you with the OEM’s authorized service centers.
6. Account & Privacy
Q19: Do I need to create an account to place an order?
✔️ No, guest checkout is available.
✔️ However, creating an account allows you to track orders and receive special offers.
Q20: Is my personal information secure?
✔️ Yes! We follow strict data protection policies.
✔️ We do not store or share your payment details.
For more details, read our Privacy Policy.
Q21: How do I delete my account?
Send an email to support@nationalpc.in from your registered email ID, and we will process the deletion request within 7 working days.
7. Discounts & Promotions
Q22: Do you offer any discounts?
✔️ Yes! We run seasonal sales, exclusive promotions, and bulk order discounts.
✔️ Follow us on social media or subscribe to our newsletter for updates.
Q23: Do you have an affiliate or reseller program?
✔️ Yes! We offer bulk discounts for resellers. Contact sales@nationalpc.in for details.
8. Business & Bulk Orders
Q24: Do you supply products for businesses or institutions?
✔️ Yes, we provide corporate, educational, and bulk order solutions.
✔️ Contact sales@nationalpc.in for custom pricing and bulk deals.
Q25: Do you offer GST invoices?
✔️ Yes, all purchases come with a valid GST invoice.
9. Need More Help?
If your question isn’t listed here, please contact us:
nationalPC Office Address:
339/2 LAXMI NARAYAN ROAD, GROUND FLOOR, NEAR SWAMIJI SISHU UDDYAN, Dum Dum Cantonment, Kolkata, West Bengal 700065, India
Customer Support: +91-9007957000
✉️ Email: support@nationalpc.in
We’re always here to help you with your tech needs!
Last update: 05-02-2025