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Cancellations Returns and Refunds policy | nationalPC

nationalPC believes in fair trade and will do everything to assist its customers to the fullest extent possible. We have an easy cancellation, return, and refund policy. To understand it better, please refer to the sections below.

Order Cancellation

A customer may cancel an order in the following circumstances:

  • Order placed by mistake.
  • Items in the order are no longer needed.

An order can be cancelled in the following situations by nationalPC:

  • Items in an order have gone out of stock.
  • The order seems fraudulent.

Once the order has been processed and dispatched, order cancellation requests cannot be initiated. This is only because nationalPC may not have control over the logistics services at various checkpoints. Any order, if dispatched, will attempt to be delivered to the customer (which the customer can reject).

Note:

  • Order cancellation requests must be placed within 24 hours of order placement.
  • Cancellation requests for express delivery orders will be rejected.
  • There is no cancellation fee for all cancellations done within 24 hours of order placement, where applicable.

 

Return and Replacement Policy

nationalPC offers a 7-day return policy on major products, except where categorically stated otherwise. More details on this policy are explained below.

Products can be returned within 7 days from the order delivery date if:

  • Dead-on-arrival (DOA).
  • defective products (not working as per product documentation).
  • The wrong product got delivered to you instead of what you had ordered.

In the rare event that you receive a physically damaged product, please create a replacement or return request within 24 hours of order delivery. Raising a replacement or return request any time after 24 hours of order delivery will result in your replacement or return request being rejected.

Replacement Clause: All physically damaged, dead-on-arrival (DOA), or defective products are eligible for a free replacement by nationalPC, should a customer choose replacement over return.

A replacement request for physically damaged products must be created within 24 hours of order delivery.

A replacement request for dead-on-arrival (DOA) or defective products must be created within 7 days of order delivery.

Please keep the product items in their original condition, with the brand outer box intact, MRP tags or stickers intact, the user manual, warranty cards, and all original accessories in the manufacturer's packaging, for a successful return.

A refund approval or replacement dispatch will initiate after the original product:

  • Reaches back to our warehouse.
  • Arrive in good condition (unless it was delivered in damaged or defective condition).


All products for return or replacement will be tested under the supervision of an expert technician chosen by nationalPC to ensure a zero-error return or replacement. A return or replacement request against a product that is found to be functioning well as per its product documentation will be rejected.

 

Refund Policy

A refund is applicable if:

  • The order was cancelled within 24 hours and has not been dispatched yet.
  • The order was successfully returned as per return policies.

We endeavor to initiate an eligible refund within 3–4 business days. Further, it may take an additional 3–7 working days for the banks to process the refund to the customer's bank account.

If the payment was made through our payment gateway, then it will be refunded to the same account. In the case of bank transfers and UPI orders, refunds will be processed only in the buyer's bank account via NEFT, RTGS, or UPI. Refunds, in any case, usually take a working week to reflect in your bank account. We appreciate your understanding and patience in this matter.

You will be notified when a refund has been initiated by us. In case of any refund discrepancies, we may request that you share with us your bank statement and/or follow up with your bank.

For any further clarification or issues to be reported, please reach us via the "Contact Us" page.

Note: All terms and conditions in the policies are subject to change with or without notice to website visitors and customers of nationalPC.

*Last update: 12-09-2023

Cancellations Returns and Refunds policy | nationalPC

Cancellations Returns and Refunds policy | nationalPC

Cancellations Returns and Refunds policy | nationalPC

nationalPC believes in fair trade and will do everything to assist its customers to the farthest possible extent. We have an easy cancellation, return and refund policy. To understand it better, please refer to sections below.

Order Cancellation

An order can be cancelled under following situations, by customer:
     - Order placed by mistake
     - Items in the order are no longer needed

An order can be cancelled under following situations, by nationalPC:
     - Items in an order have gone out of stock
     - Order seems fraudulent

Once the order has been processed and dispatched, order cancellation requests cannot be initiated. This is only because nationalPC may not have control over the logistics services at various checkpoints. Any order if dispatched, will be attempted to be delivered to customer (which customer can reject).

Note:
     - Order cancellation requests must be placed within 24 hours of order placement.
     - Cancellation requests for express delivery orders will be rejected
     - There is no cancellation fee for all cancellations done within 24 hours of order placement, where applicable.

 

Return & Replacement Policy

nationalPC offers 7-days return policy on major products, except where categorically mentioned otherwise. More details on this policy are explained below.

Products can be returned within 7-days from the order delivery date, if:
     - Dead-on-arrival (DOA)
     - Defective products (not working as per product documentation)
     - Wrong product got delivered to you than what you had order

In the rare event that you receive a physically damaged product, please create a replacement / return request within 24 hours of order delivery. Raising a replacement / return request any time after 24 hours of order delivery will result in your replacement / return request being rejected.

Replacement Clause: All physically damaged, dead-on-arrival (DOA), or defective products are eligible for a free replacement by nationalPC, should a customer choose replacement over return.

Replacement request for physically damaged products must be created within 24 hours of order delivery.

Replacement request for dead-on-arrival (DOA), or defective products must be created within 7 days of order delivery.

Please keep the product items in original condition, with brand outer box, MRP tags/stickers intact, user manual, warranty cards and all original accessories in manufacturer packaging for a successful return.

A refund approval / replacement dispatch will initiate after the original product:
     - Reaches back our warehouse
     - Arrive in good condition (unless where it was delivered in damaged or defective condition)

All products for return / replacement will be tested under the supervision of an expert technician chosen by nationalPC to ensure zero error return / replacement. Return / replacement request against a product which is found to be functioning well as per its product documentation, will be rejected.

 

Refund Policy

Refund is applicable if:
     - Order was Cancelled (within 24 hours), and was not dispatched yet.
     - Order was successfully returned as per return policies.

We endeavor to initiate an eligible refund within 3-4 business days. Further, it may take additional 3-7 working days for the banks to process the refund to customer bank account.

If the payment was made through our payment gateway, then it will be refunded in same account. In case of BANK TRANSFER and UPI orders, refunds will be processed only in buyer's bank account via NEFT/RTGS/UPI. Refunds in any case usually take a working week to reflect in bank account. We appreciate your understanding and patience in this matter.

You will be notified when refund has been initiated by us. In case of any refund discrepancies, we may request you to share with us your bank statement and/or follow up with your bank.

For any further clarity or issues to be reported, please reach us via 'Contact Us' page.

Note: All terms and conditions in the policies are subject to change with or without notice to the website visitors and customers of nationalPC.

*Last update: 24-07-2023