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nationalPC Return Policy

Replacement is applicable for the following cases:

  • If the package or product is damaged during transit.
  • Received an un-sealed product.
  • If product is not working at first attempt (DOA: Dead on arrival).*

Please report the above cases as soon as possible. Maximum timeline to report this issue is 2 days after you received the package. To report the problem, send us a mail at support@nationalpc.in or use the following link: https://nationalpc.in/return-request

For any technical problem, please communicate with respective brand company. You can also send us a mail to support@nationalpc.in we will forward that mail on behalf of you to the respective company representative.

Return and Refund Policy:

  • If any order is cancelled before dispatched, refund amount will be initiated after deducting 2% of total order value.
  • If any order is cancelled after dispatched, refund amount will be initiated after deducting 5% of total order value and both way shipping charges.
  • If customer want to return any product after receiving (only applicable if product is in sealed condition), refund amount will be initiated after deducting 15% of total product value and both way shipping charges.**
  • In all the cases refund will be initiated only after nationalPC receives the product.
  • Maximum time to get the refund is 10 days.
  • Images and videos are mandatory in case of any return request.
  • If any package is received in damage condition, customers are requested to make a video before opening that package.
*If anyone misleads nationalPC about "product is not working" and request for a return or replacement and after receiving the product it is found in working condition, then nationalPC will send the same unit to the customer and customer has to pay both way shipping charges. If customer refuses to accept the product again, then 50% product value will be deducted. If it is found that customer intentionally damage any product, then no refund will be issued.

**Only applicable if product is received in original condition.

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