Privacy Policy – nationalPC

Last Updated: February 2022

At nationalPC, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website (www.nationalpc.in) or use our services. By visiting our website and engaging with our services, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This policy applies to:

• All visitors, users, and customers accessing www.nationalpc.in.
• Data collected when you browse our website, place an order, or interact with our services.
• Third-party services used on our website, such as payment gateways, shipping providers, and analytics tools.

???? Note: This Privacy Policy does not apply to third-party websites or services that are not controlled by nationalPC.

2. Information We Collect

We collect information to provide a seamless shopping experience and enhance our services.

(A) Information You Provide to Us

When you interact with nationalPC, we collect:
✅ Personal Identifiable Information (PII):

• Full Name
• Email Address
• Contact Number
• Shipping & Billing Address
• Demographic Information (optional)

✅ Transaction & Order Data:

• Products viewed, added to the cart, or purchased
• Order history and payment details (excluding sensitive card data)

✅ Feedback & Survey Data:

• Customer reviews, ratings, or feedback provided voluntarily

(B) Information Collected Automatically

When you browse our website, we may collect non-personal information through cookies and tracking technologies, including:
✅ Device & Browser Data:

• IP Address
• Browser Type & Version
• Operating System

✅ Website Usage Data:

• Pages visited, links clicked, and time spent on the site
• Purchase and browsing behavior
• Other websites visited while on nationalPC

???? Payment Information:
We do not store or access your full credit/debit card details.
All payment transactions are processed securely through encrypted third-party payment gateways.

3. How We Use Your Information

We use collected data for the following purposes:

✅ To Process Orders & Transactions

• To complete your purchases and deliver products.
• To provide order status updates and customer support.

✅ To Improve User Experience

• Enhance website functionality and personalize content.
• Provide relevant product recommendations based on browsing history.

✅ For Customer Support & Communication

• Respond to inquiries, complaints, and feedback.
• Send order confirmations, promotional offers, and updates.

✅ For Legal & Security Purposes

• Prevent fraud, security threats, or unauthorized transactions.
• Comply with legal obligations and industry regulations.

???? We do NOT sell, rent, or share your personal data with third parties for marketing purposes.

4. Account & Data Deletion

You have the right to delete your account and personal data upon request.

???? Account Deletion Request:

• To delete your nationalPC account, send an email to support@nationalpc.in from your registered email ID.
• Your account access will be disabled within 7 business days.

???? Complete Data Erasure Request:

• If you wish to permanently delete all personal information, send a request to support@nationalpc.in.
• Note: Order history may be retained for legal and tax compliance.

???? Chargeback & Data Retention Policy:

• If an order was placed within the last 6 months (180 days), data cannot be erased due to potential chargeback claims.
• After 180 days, the deletion request will be processed.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience.

Types of Cookies We Use:

???? Strictly Necessary Cookies

• Essential for website functionality (e.g., login, cart, and checkout).

???? Performance & Analytics Cookies

• Help track site performance and user behavior (e.g., Google Analytics).

???? Personalization Cookies

• Store user preferences such as language, region, and browsing history.

???? Targeting & Advertising Cookies

• Used for personalized ads and marketing campaigns.

???? You can control cookie preferences through your browser settings.

6. Third-Party Services & Data Sharing

We may share your information only with trusted third parties for service fulfillment:

✅ Shipping Partners: Courier and logistics providers to deliver orders.
✅ Payment Gateways: Secure online payment processing.
✅ Analytics Providers: Google Analytics, Facebook Pixel for website optimization.

???? We do not sell your data to third parties.

7. Legal Compliance & Data Protection

We may disclose your information if required by law, court orders, or regulatory authorities, including:

• Fraud detection and prevention.
• Compliance with applicable tax, legal, and security requirements.

We implement industry-standard security measures to protect your data from unauthorized access.

8. Your Privacy Rights & Choices

As a user, you have the following rights:

✔️ Right to Access: Request a copy of the data we hold about you.
✔️ Right to Rectification: Update incorrect or incomplete personal information.
✔️ Right to Erasure: Request account and data deletion (subject to retention policies).
✔️ Right to Object: Opt out of marketing emails and personalized ads.

???? To exercise these rights, contact us at privacy@nationalpc.in.

9. Policy Updates & Changes

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with the latest revision date.

Last Updated: February 2022

10. Contact Us

For privacy-related questions or concerns, reach out to us:

???? nationalPC Office Address:
339/2 LAXMI NARAYAN ROAD, GROUND FLOOR, NEAR SWAMIJI SISHU UDDYAN, Dum Dum Cantonment, Kolkata, West Bengal 700065, India

???? Customer Support: +91-9007957000
✉️ Email: support@nationalpc.in | privacy@nationalpc.in